Frequently Asked Questions (FAQs)

1. How can I contact DailyEssentia?

You can reach us anytime at support@dailyessentia.com.
Our customer support team will respond within 24–48 hours on business days.

2. Do you ship worldwide?

Yes! We ship to most countries around the world.
If you’re unsure whether we ship to your location, feel free to contact us before ordering.

3. Where do you ship from?

All orders are processed and shipped from our partner warehouse in Hong Kong.
This allows us to offer fast and reliable worldwide shipping.

4. Can I change or cancel my order?

Yes, you can make changes or cancel your order within 12 hours of placing it.
After this time, we begin processing your order and changes may no longer be possible.

5. What payment methods do you accept?

We accept most major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other secure checkout options (depending on your country)

6. How long will it take to receive my order?

Delivery times vary by location, but most orders arrive within:

  • 7–15 business days for most countries.

  • Remote areas may take longer.

You’ll receive a tracking number once your order has shipped so you can monitor your package.

7. What if I don’t receive my order?

If your order hasn’t arrived within 30 days after shipping, please contact us at support@dailyessentia.com.
We’ll investigate and either reship your order or issue a refund.

8. Will I be charged customs or taxes?

Depending on your country’s import laws, customs fees or taxes may apply.
These charges are the responsibility of the customer and are not included in our product or shipping costs.

9. How do I handle returns?

We offer a 30-day return policy for unused products in their original packaging.
To start a return, contact us at support@dailyessentia.com for instructions.

10. What about damaged or defective products?

If your product arrives damaged or defective, contact us within 7 days of delivery with photos of the product and packaging.
We’ll send a replacement or issue a refund at no extra cost.

11. When will I receive my refund?

Once we receive and inspect your return, we’ll process your refund within 5–10 business days.
Refunds are issued to your original payment method.